Royal Cans Factory Co. W.L.L. Last updated: 01-Aug-2026
Royal Cans Factory Co. W.L.L. manufactures metal cans, conical pails, and related packaging products, often to specific customer requirements. Because of the nature of our products and manufacturing process, this Refund & Return Policy explains how order changes, returns, and refunds are handled.
- Custom & Made-to-Order Products
Many of our products are manufactured based on the specifications (size, quantity, printing, and packaging) agreed with the customer at the time of order. As such, orders that have already entered production cannot be cancelled, returned, or refunded, except in cases of manufacturing defect (see Section 3).
- Order Cancellation or Amendment
- Requests to cancel or amend an order must be made in writing (email or WhatsApp) as soon as possible.
- If the request is received before production has started, we will make reasonable efforts to accommodate the change or cancellation.
- If production has already started or been completed, cancellation may not be possible, and any costs incurred up to that point may be charged to the customer.
- Manufacturing Defects
If you receive products that are defective due to a manufacturing fault (e.g., structural defect, incorrect specification from what was confirmed in the order):
- Please notify us in writing within 7 days of delivery, along with photos and a description of the issue.
- We will review the claim and, where a manufacturing defect is confirmed, offer a replacement, rework, or refund for the affected quantity, at our discretion.
- This policy does not cover damage caused by improper handling, storage, or use after delivery.
- Refunds
Where a refund is approved under Section 3, it will be processed using the original payment method, within a reasonable time frame agreed with the customer. Shipping or delivery charges (if any) are non-refundable unless the return is due to our error.
- Non-Returnable Items
The following are not eligible for return or refund:
- Products that have been used, installed, or altered by the customer
- Custom-printed or custom-specification products, once production has started, other than for confirmed manufacturing defects
- Orders cancelled after production has been completed
- How to Request a Return, Cancellation, or Refund
Please contact us with your order details and the reason for your request:
Royal Cans Factory Co. W.L.L.
Zone 57, Street No. 42, Building No. 5, Industrial Area
P.O. Box 92416, Doha – Qatar
Tel: +974 4437 3944
Email: info@royalcans.qa
Website: www.royalcans.qa
- Changes to This Policy
We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.